CSI Displays an Error message each time a Form is opened - Timeouts Troubleshooting

CSI Displays an Error message each time a Form is opened - Timeouts Troubleshooting

CSI displays an error message each time a form is opened... ( This was experienced by a Client just shortly after go live)

If you do encounter the following message :
The error message relates to Timeouts.
Restricts Customer in using the system & it is classified as a Severity of "Critical".
This applies to a Cloud based setup and no unauthorised changes were made to the system. 
This affected all Users and all forms in the Live PRD environment.

Then the following step should be carried out :

Navigate to the 'Refresh Farm Metadata' form and clear IDO Cache



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